Last Updated: 17-July-2026
These Terms and Conditions ("Terms") govern your access to and use of the website, services, software, APIs, and applications ("Service") provided by Custus ("Company", "we", "our", or "us").
By creating an account, subscribing to the Service, or using any part of the Service, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Service.
By accessing or using the Service, you confirm that you have the legal authority to enter into this agreement on behalf of yourself or the organization you represent. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
The Service provides website and network monitoring solutions, including but not limited to:
The exact features available depend on your subscription plan.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information and to keep your account information current.
You are responsible for all activities that occur under your account.
You must immediately notify us if you believe your account has been compromised.
Certain features require an active subscription.
Subscriptions begin on the date payment is successfully processed and continue until cancelled or terminated in accordance with these Terms.
Subscription plans, features, usage limits, and pricing are described on our website and may change from time to time.
Unless otherwise stated, subscriptions automatically renew at the end of each billing period until cancelled.
You agree to pay all applicable subscription fees associated with your selected plan.
Payments are processed through third-party payment providers.
Unless required by law:
We reserve the right to modify pricing by providing reasonable advance notice. Price changes will apply to future billing periods.
We may offer free trials at our discretion.
Free trial accounts may include feature limitations and usage restrictions. We reserve the right to terminate any free trial at any time.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
No ownership rights are transferred to you.
You agree not to:
You retain ownership of all data you submit to the Service.
You grant us a limited license to process your data solely for providing, maintaining, improving, and securing the Service.
You are responsible for ensuring that your use of the Service complies with all applicable privacy and data protection laws.
The Service stores monitoring information including but not limited to:
Historical monitoring data may be retained according to your subscription plan or our internal retention policies.
The Service may send alerts using email, SMS, webhooks, or third-party integrations.
Delivery of notifications depends on external providers and networks and cannot be guaranteed.
We are not responsible for delayed, missing, blocked, or failed notifications.
We aim to provide a reliable monitoring platform but do not guarantee uninterrupted, error-free, or continuous availability.
The Service may be temporarily unavailable due to:
Monitoring results are based on automated systems operating from one or more geographic locations.
False positives and false negatives may occur due to network conditions, routing issues, firewalls, content delivery networks, rate limiting, or third-party infrastructure.
The Service should not be relied upon as the sole source for determining the availability or health of any website or system.
The Service, software, documentation, trademarks, logos, source code, databases, reports, and related materials remain the exclusive property of the Company or its licensors.
Nothing in these Terms transfers ownership of our intellectual property.
All content available through the Service is protected by copyright and applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or publicly display our materials without prior written permission.
If API access is available under your subscription:
The Service may integrate with third-party providers including email providers, SMS gateways, collaboration platforms, cloud services, payment processors, and authentication providers.
We are not responsible for services operated by third parties.
Our website or Service may contain links to third-party websites.
We do not endorse or control those websites and are not responsible for their content, privacy practices, or availability.
Each party agrees to protect confidential information disclosed during the use of the Service and not disclose such information except where required by law.
Reselling the Service requires prior written authorization.
Authorized resellers remain responsible for compliance with these Terms by their customers.
We may suspend or terminate your account immediately if:
You may terminate your subscription at any time through your account settings. Termination does not entitle you to a refund unless required by law.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
To the maximum extent permitted by law, the Company shall not be liable for:
Our total liability arising from these Terms shall not exceed the total fees paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify and hold harmless the Company, its directors, employees, officers, affiliates, and partners from claims arising from:
Your use of the Service is also governed by our Privacy Policy, which explains how personal data is collected, processed, and protected.
These Terms shall be governed by and interpreted in accordance with the laws of the EU, without regard to conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in the Netherlands.
We may modify these Terms from time to time.
Material changes will become effective upon publication on our website or upon notification to customers.
Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any applicable subscription or service agreements, constitute the entire agreement between you and the Company regarding the Service.
Questions regarding these Terms may be directed to:
Custus
De Nieuwe Erven 3,
5431NV Cuijk,
Netherlands
Email: info@custus.nl
Website: custus.nl