Last Updated: 17-July-2026
This Privacy Policy explains how Custus ("Company", "we", "our", or "us") collects, uses, stores, protects, and processes your personal information when you use our website monitoring services ("Service").
We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable European privacy laws.
The data controller responsible for processing your personal information is:
Custus
De Nieuwe Erven 3,
5431NV Cuijk,
Netherlands
Email: info@custus.nl
Website: custus.nl
When you create an account or use our Service, we collect the information that you choose to provide.
Personal information may include:
Service-related information includes:
All personal information is entered voluntarily by you during registration or while using the Service.
We do not:
We process your information solely to:
We only process the personal data necessary to provide our Service.
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
Our website uses only essential cookies that are necessary for the operation of the Service.
These cookies are used to:
We do not use advertising cookies, profiling cookies, or tracking cookies.
Where required by applicable law, users may choose to reject non-essential cookies. Please note that disabling essential cookies may affect the functionality of the Service.
Your personal information and monitoring data are hosted exclusively using cloud infrastructure provided by European cloud service providers.
We strive to ensure that all personal data remains stored and processed within the European Economic Area (EEA) whenever reasonably possible.
Data is stored on dedicated storage volumes that are not directly accessible from the public Internet.
Access to stored data is restricted to authorized systems and personnel who require access to provide and maintain the Service.
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include, where appropriate:
While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide the Service and comply with legal obligations.
When you close your account, you may choose one of the following options:
Once deleted, personal information is permanently removed from our active systems, subject to any legal obligations requiring temporary retention.
If you reside in the European Union or where applicable privacy laws provide similar rights, you may request:
We will respond to requests without undue delay and within the timeframes required by applicable law.
You may request deletion of your account at any time through your account settings or by contacting our support team.
Depending on your selected preference, your data will either be deleted immediately or after the selected retention period of three months.
We do not sell, trade, or rent your personal information.
We only disclose personal information when:
Any service providers processing personal data on our behalf are required to comply with applicable European data protection laws and appropriate contractual safeguards.
We aim to process and store personal information within the European Economic Area (EEA).
If data must be transferred outside the EEA, we will ensure that appropriate safeguards required under the GDPR are implemented before any transfer takes place.
Our Service is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
The Service may integrate with third-party providers for functions such as email delivery, SMS notifications, authentication, or payment processing.
These providers only receive the information necessary to perform their services and are contractually required to protect your information.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Material changes will be published on our website and, where appropriate, communicated to registered users.
The "Last Updated" date at the top of this page indicates the latest revision.
If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority responsible for data protection within the European Union.
We encourage you to contact us first so that we can work to resolve your concerns.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Custus
De Nieuwe Erven 3,
5431NV Cuijk,
Netherlands
Email: info@custus.nl
Website: custus.nl